Gamestec Inspired By Motorcycle LegendsTo Reduce Service Reponse Times
From Steve McQueen to Evel Knievel, Gamestec engineers are the latest in a long line of motor cycle riding heroes. The leading gaming machine operator has launched a new rapid response engineer team in the London area who will beat traffic congestion by riding BMW F 650 GS motorcycles, cutting response times by 50 per cent compared to car based engineers. The initiative was launched at International Gaming Expo, run by Clarion Gaming, and is part of the companies drive to reduce machine downtime and increase profits for customers.
Peter Collinge, Operations Director at Gamestec said: “There is no doubt that traffic congestion in the capital can be a huge drain on our engineer’s time. We decided to look at alternative methods of transport and decided to follow in the footsteps of legends such as Steve McQueen and use motor cycles, although we don’t expect our engineers to be doing any Great Escape style stunts.”
The service will initially operate in the North Circular area with view to possible expansion to cover the remainder of the capital. The launch of the new rapid response team follows a number of initiatives by the company to improve customer service levels including the trialing of innovative machine management tool I Assist and the introduction of service centre Gamestec Assist.
Gamestec Service Team Leader Pete Armstrong, a member of the new rapid response team, said: “Using the motorcycles has dramatically increased productivity as before we would regularly be spending large proportions of our day sat in traffic. Now we can see nearly double the amount of customers allowing us to repair significantly more machines during the working day.”